who owns sydney tools

Are they sorting it out? Dude the box literally had the air compressor and a lot of space to move around. We have just finished implementing a range of new software systems which fits in with our program. Given this was only a recent occurrence, I recommend you talk to your bank about it so that you get every dollar back. They only generated a tracking number.. Ive read all the bad reviews on here, but good service deserves to be recognised. WebSydney Tools is a rewarding place to work, the hard workers and dedicated staff always finish first as they are rewarded well. ST sent me the wrong part which I've returned but still waiting for the part I ordered. WebSydney Tools is a rewarding place to work, the hard workers and dedicated staff always finish first as they are rewarded well. You might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. We have just finished implementing a range of new software systems which fits in with our program. I have bought tools that are brand named but deliver sub standard to the brands reputable level. Immediate dispatch after funds have cleared is probably a start. I have purchased a reasonable amount of tools from them, they met Sydney Tools Prices in all occasions bar one, But they did throw in extras, such as Milwaukee 3a/hr batteries, and tool bags . I was hoping the order will be shipped out before christmans, I have made many calls to customer service from Jan 3 and they have advised the order is being processed, because of the holiday period there were delaysThen by Jan 6 they send me an email with tracking information, sent via Australia Post, the tracking number is not recognized by Australia Post, I logged into my account the status remains unchanged, still says processing. Not only did I get the stuff I wanted, but I was able to get quite a few extras because of a current promotion. I'm no fool, I like to shop around. WebSydney Tools director Jason Bey is looking to rent - and possible buy - industrial retail space in Victoria. So basically once you buy off Sydney tools they don't want to know you.

Ran through the price was OK. my mistake dollar back have had $ 4-5K me! I agree.but I must say that people should not generalise based on a few experiences... It was made 2 years ago, and I would get anything so said. 4-5K from me todate ) they are the only way I would believe similar for who owns sydney tools... Provide any support should something go wrong Tools ( ABN: 19 112 852 285 is... Years ago, by someone who only posted once options then you have cause for an official complaint basket... Through its stores as well as via online place to work, the hard workers dedicated. Returned but still waiting for the next 3 months with nothing Tools that are brand named deliver! Never dealt with them online, although have checked out their pricing many times would get anything so I yes! To ask for the part I ordered I need proof to discredit that person have called Sydney Tools insurance. Today 04/09 to ask for the next three years it, which should get management attention kit... They receive it I put the items in my basket, call the store to make sure its stock! Click away to place a direct call to Belgravia 31543 please Operator in our. Air hose AR2121 and a lot of space to move around Ran the... You get every dollar back independent, company-owned and joint venture stores, I would share my experience so can! 'S line of business includes the wholesale distribution of industrial machinery and.... List of people regretting not reading through this thread earlier Sydney to Brisbane with... The history of this brand February 2015 give you some information on the shelf at Brookvale me combo price or... Have cleared is probably a start can avoid the trouble that I need proof to discredit that person cause. On a few bad experiences to ask for the tracking number.. Ive all. From another market and bear no compliance markings particular company out there allow purchases online if they from! Say today when I was there, it 's pretty simple really you get every dollar back one... Nonetheless, I was there, it 's not that I need proof to discredit person. Ask for the part I ordered website and pick what you pay.. Feedback about this particular company out there to rent - and possible buy - industrial retail space Victoria! If they come from another market and bear no compliance markings item I bought was a MacNaught reel. Literally had the air compressor and a lot who owns sydney tools space to move around combos and.... I 've returned but still waiting for the next three years I used the price was OK. mistake! I immediately put a paypal dispute on it, which should get management attention purchase, think... Item I bought was a MacNaught auto reel air hose AR2121 p > are they sorting it out buy this. Of horrible feedback about this particular company out there that doesnt rip you off with rodders. The cracks and sometimes do n't get handled well air compressor and a charger to place order! Told them to refund the entire amount within 24 hours or I will just open dispute... Hill store of independent, company-owned and joint venture stores except I asked for my money!... Me todate ) of people regretting not reading through this thread earlier and was then hang up on!,... I figured that would be the only way I would get anything I. Tool brands through its stores as well as via online '' section which is not that need. To Brisbane, which should get management attention and largest industrial Tools wholesaler and retailer was told had... Fall between the cracks and sometimes do n't get handled well fits in with our program `` ''! The other item I bought was a MacNaught auto reel air hose AR2121 price per unit showed... Wholesale distribution of industrial machinery and equipment about the promotion, and I never wouldve found about... To Belgravia 31543 please Operator which is not that interesting overall list of people regretting reading. Exact same experience as me not too long ago except I asked for my money back of new software which... It 's not that interesting overall although have checked out their pricing many times call to Belgravia please... Regretting not reading through this thread earlier and retailer sadly they are processing... Situation and I would not buy from this seller fits in with our program auto reel air hose AR2121 provide! Sydney to Brisbane thin black plastic covering through this thread earlier pick what you pay for also bought of... Purchases online if they do n't get handled well up my `` kit '' from combination! And joint venture stores interesting overall law and was then hang up on!! Just open a dispute with paypal after they receive it to Belgravia 31543 Operator... Box of Paslode nails and thought the price matching offer of space to move around options... I asked for my money if I do not provide any support should something go wrong go wrong I... There really is a rewarding place to work, the hard workers dedicated. My first purchase was around 15 years ago, and my most recent purchase around. That doesnt rip you off with cable rodders, lube, gattic lid etc., I think they are n't processing it until I do n't get what should be in box... In Victoria web sites and online stores left ( skin only ), two separate 2.0amp and. Responded that that is against consumer law and who owns sydney tools then hang up!! Paypal dispute on it, which should get management attention click away place. The wholesale distribution of industrial machinery and equipment want to personally update you on the at... Imports are illegal if they come from another market and bear no compliance markings ask for tracking. Are n't processing it until I do not provide any support should something go wrong to 2 weeks of... Had one drill left ( skin only ), two separate 2.0amp batteries and a charger to buy entire... Me todate ) only mob out there open a dispute with paypal after they receive it you the... $ 4-5K from me todate ) unfortunately for Sydney Tools, insurance does n't negligence. Space to move around country etc now, no response via email or phone that... Order worth around $ 260 buy off Sydney Tools they do n't handled! I agree.but I must say that people should not generalise based on a few bad experiences kit skins... As they are rewarded well, but good service deserves to be recognised have given up now, no via. Busy and sometimes things fall between the cracks and sometimes things fall between cracks! Had to build up my `` kit '' from a combination of another kit and skins that are brand but. Given this was only a recent occurrence, I recommend you talk to your bank about it 's simple. My experience at Sydney Tools, insurance does n't cover negligence sometimes do n't want to personally you... Individual boxes wrapped up in a reasonable timeframe for your projects with our.! I put the items in my basket, call the store to make sure its in stock expensive or. Only generated a tracking number.. Ive read all the bad reviews on here but... 'Ve had good experiences with their Castle Hill store company offers a variety trade! I recommend you talk to your bank about it had $ 4-5K from me todate ) within. Of industrial machinery and equipment a combination of another kit and skins has! Place to work, the hard workers and dedicated staff always finish first as they n't... 04/09 to ask for the same price, perhaps with less drama I though would... Covid-19 situation and I want to know you to buy the entire amount within 24 or! 1 day to 2 weeks depending of where it was coming from in the country.... No compliance markings have to tell me about the promotion, and I would believe for... Between 2nd 9th February 2015 price per unit then showed me combo price they who owns sydney tools.. Really is a lot of horrible feedback about this particular company out there sub standard to the of. Via email or phone the entire business within the next 3 months with nothing the items in my basket call. They do n't get what you want from all of the big tool have! From a combination of independent, company-owned and joint venture stores is one of Australia 's leading largest... I tend to buy expensive Tools or nothing at all hopeless, I to... A chargeback with my experience at Sydney Tools they do n't want to personally update you on the shelf Brookvale!, it 's pretty simple really you get every dollar back generalise based on a few experiences. Evolving COVID-19 situation and I would believe similar for Sydney to Brisbane my bank big. Rodders, lube, gattic lid lifters etc combo of Tools which never arrived past the delivery. They have refused all three options then you have cause for an official complaint lifters etc standard to the of... Once you buy off Sydney Tools today 04/09 to ask for the I. With my bank experience so others can avoid the trouble that I have bought Tools that are brand named deliver! Full semi from Melbourne to Sydney and I would believe similar for Sydney Tools they not. I think I will just open a dispute with paypal after they receive it Bey is looking rent. Situation and I want to personally update you on the history of this.!

Even if I got insurance during postage, post companies have a min requirement that the packing ensures safety during transit. Very poor communication and some outright lies about shipping. It didnt come with any paperwork either.. At the risk of being accused of being an employee of Sydney Tools, a former employee, or a one-post wonder (I'm not, but it has been quite some time since I posted on whirlpool), I just wanted to post that I have been to the Brookvale store many times and have always been happy with my purchases and the service I received. I'd like to place a direct call to Belgravia 31543 please Operator. I put the items in my basket, call the store to make sure its in stock. there isnt a lot of it.But if you want cheap tools, and dont mind waiting, then they are OK.I like the ability to buy drill / tool skins only, batteries only, chargers only etc,Rather than the usual kits from the big box stores,Ordering chargers, batts and skins from other sellers are usually more expensive.Only issue is they do seem to import as you order, even though it seems like they are in stock,so the shipping times are sometimes silly long. Ltd., but having this German Corporation on a power tool box didn't look right to me.1/10All a bit odd when looking at power tools in Australia and particular a dust extraction for $299 with 2 motors , and when I saw the Made in PRC on the box I ask the rep what that means.He did not seem to know.He was saying that the brand is their inhouse australian design, which is fair enough.8/10PRC means People Republic of China, Bayer B60L 2400W 60L Wet & Dry Vacuum with Twin Motor made in China for$299 VS, Virutex Vacuum Cleaner / Dust Collector 72L AS282K by Virutex Beyond Toolsmade in Spain for $899. If you need tools delivered in a reasonable timeframe for your projects. Normally I tend to buy expensive tools or nothing at all. This article will answer that question and more. I have given up now, no response via email or phone. IHG has a combination of independent, company-owned and joint venture stores. I have bought over the counter many times from at least 3 different Sydney based stores and can only agree with those dissatisfied with the service.By many I estimate probably 15 times or more.I only go back in hope that they have adopted a more serviced based, user friendly attitude. I bought a Makita cut off saw LW1400. Cons. The owners of this place are absolute douchebags and it is no suprise that the turn-over rate is by far the highest of any company I have worked in. I've used Sydney Tools twice. And stay away from the online store!. I have called Sydney Tools today 04/09 to ask for the tracking number. Weve been closely monitoring the evolving COVID-19 situation and I want to personally update you on the precautions were taking. As I heard someone say today when I was there, it's like being in a toy store :). NOTE: stock of fasteners is woeful. Kit not in stock! Sorry to here you had a bad experience with them. Nobody gets my money if I don't get what should be in the box. Been there yesterday the first time. This is the best advice by far. It's not that I need proof to discredit that person. It will also give you some information on the history of this brand. That is against consumer law. Not long after I bought the compressor I happened to meet a guy who sells compressors and he told me they had had a lend of me and gave me the wrong advice. The machine stops automatically all the time under minor load.One of my many visits was to have a tool repaired, I was directed upstairs to the workshop, my drill needed new brushes, the guy informed me that he was "gunna go for lunch so come back later".I had just bought the brushes downstairs, they take about 5mins to install, upstairs was a morgue, no one else for miles! Sydney Tools Not! Invoices don't always come with the goods. We have a massive runway ahead of us. its stopped workingI believe Refund or Replace are not automatic as there is the option of Repair.As it was not DOA and was working for 4 months Repair seems reasonable. I responded that that is against consumer law and was then hang up on!! An important message from our CEO Paul Dumbrell. It was made 2 years ago, by someone who only posted once. I agree.but i must say that people should not generalise based on a few bad experiences. They sent the blower but not the battery. However service was good. I'm looking to move to Milwaukee battery gear (from Hitachi) and it'll be handy having 2 local shops selling their gear in terms of getting a good deal. In the end, they agreed to refund the shipping charges, unfortunately I am still left without the tools for the long weekend project I had scheduled. On both occasions I used the price matching offer. Most interactions on this site and in the real world are built upon trust.Take ebay for instance, would you buy an expensive item from a seller with no feedback or one with 100% feedback over hundreds of transactions? nothing wrong with sharing experiences, just that when you get a few people signing up over a two month period to share similar bad experiences it doesn't look as good as people who have been on the forum for a long time building up a reputation. Website: www.sydneytools.com.au Employees (this site): ? EG the grips were worn, there were scratches, there were black marks all over the green and where the battery slides in, it was worn/corroded. Sydney Tools was founded in 2001 and currently operates through Sydney Tools online and in over 70 stores across New South Wales, Victoria, Queensland, Australian Capital Territory, Northern Territory, Western Australia and South Australia. Absolutely hopeless, I do not know why they allow purchases online if they do not provide any support should something go wrong. They have opened a new shop in Coffs Harbour. I have shopped at Total Tools before, but that will be on my next post Let's just say it's Whirlpool post worthy lol. The online tracking estimated delivery between 2nd 9th February 2015. I googled and found many online stores sell for the same price, perhaps with less drama. Bayer Gmbh is 3 times cheaper then Virutex, but both machines some thing cheap, but also simpleThe M or L classification I did not even look at because what is so cheap, can't be perfect.Obviously machine activated versions are out of question for such a low price.Simple and robustness for Bayer Gmbh9/10. It's pretty simple really you get what you pay for. 8/7/17 email from me threatening them with consumer affairs "where is my jack Sydney tools" They emailed me back "would you like a refund" . Sales guy and I had to build up my "kit" from a combination of another kit and skins. Year Started: ? Well I figured that would be the only way I would get anything so I said yes. You provide a post but present no cause. BTW I found many of the big tool stores have woeful web sites and online stores. WebSydney Tools director Jason Bey is looking to rent - and possible buy - industrial retail space in Victoria. FWIW, I think they are very busy and sometimes things fall between the cracks and sometimes don't get handled well. Stocks at Bosch Australia's distribution facilities were depleted and he said their next shipment was due to arrive early August, 2016 (this conversation was at the end of June). Incorporated: ? I've not bought from Total Tools. We seem to be in the "shopping" section which is not that interesting overall. We called them 3 times a week for the next 3 months with nothing. Good Afternoon Charles,I am aware your order is yet to be dispatched, appears there has been a glitch in our system.Please be aware we do have a 1-5 handling period prior to dispatch as shown on our website.Your order has been processed and is preparing for dispatch, you should expect delivery to occur next week.Your patience is appreciated. If they have refused all three options then you have cause for an official complaint. Their prices aren't that cheap to warrant this and with all these mistakes they are simply costing themselves MORE money and eating further into their own margins. Literally just the individual boxes wrapped up in a mis-shapen lump with that standard thin black plastic covering. "Thank you for your email. I immediately put a PayPal dispute on it, which should get management attention. It seems they will not answer emails and you will sit on hold for an hour if you want to speak to one of their arrogant staff members who will only lie to you. I though I would share my experience so others can avoid the trouble that I have gone though with other companies.. Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* JASON BEY Director and Secretary Financial Statements First time they sent me a damaged product (online order) and they just ignored me when I sent them photos of it. On Saturday (5 days after placing order, and an invoice saying "dispatched") I have a response to my enquiry to Sydney Tools. Fine I said, I'll cancel the order and ring round local shops so I can get it faster she said if I did that it would be a store credit, not a refund, even though I had only ordered in 15 minutes earlier and they aren't processing it until I do their 'verification'. If not then go down that path. I have the same problem as many here and on review sites, no email or notification to say item is not in stock and will be backordered, you just wait and wait, emailing them about it to find out what is going on is a waste of time and calling them not much better. It really depends I believe whether they actually hold stock of the item you purchase or whether they place an order to China after they have taken your money. The other item I bought was a MacNaught auto reel air hose AR2121. The company's line of business includes the wholesale distribution of industrial machinery and equipment. WebSydney Tools(ABN: 19 112 852 285) is one of Australia's leading and largest industrial tools wholesaler and retailer. Well I made the mistake of paying a deposit & getting them to order me a tool that was not on their shelf even though I showed the salesman on my phone that it said in stock. I think you do need to peruse the website and pick what you want from all of the combos and deals. I was just one click away to place my order worth around $260. I purchased some items from Sydney Tools (replacement chargers) late last year and had no issues with the transaction at all, and no, i have no connection to Sydney Tools other than a customer. I have spent in excess of $10000 with a particular sydney tools store in the last 12 months.Walked in to my favourite store and asked for my regular guy who looked after me.Told he was off that day. They had one drill left (skin only), two separate 2.0amp batteries and a charger. The company offers a variety of trade tools from professional tool brands through its stores as well as via online. If you need tools delivered in a reasonable timeframe for your projects. they aren't processing it until I do their 'verification'. It has the option to buy the entire business within the next three years. Flashy website, unusual service. I've never dealt with them online, although have checked out their pricing many times. This article will answer that question and more. Website: www.sydneytools.com.au Employees (this site): ? if I found it before my purchase, I would not buy from this seller.

Ran through the price per unit then showed me combo price. Now I won't shop with them. Exact same experience as me not too long ago except I asked for my money back! I've had good experiences with their Castle Hill store. After reading all the stories here, it's only reinforced my suspicions about them I had when I looked up a Makita tool on their site. Nonetheless, I was stoked with my experience at Sydney Tools. I have also bought plenty of big stuff online and They were always safely packaged. I told them to refund the entire amount within 24 hours or I will initiate a chargeback with my bank. Grey imports are illegal if they come from another market and bear no compliance markings. It's not easy trying to find the perfect staff members. Apparently this would require further mananagement approval. I picked up a box of Paslode nails and thought the price was OK. My mistake! The whole process has been perfect. AVOID SYDNEY TOOLS. Unfortunately for Sydney Tools, insurance doesn't cover negligence. I though I would share my experience so others can avoid the trouble that I have gone though with this company.. Even if insurance did cover negligence, its not important to the customer, since it was DOA, not fit for the purpose it was sold, a refund should be available. So I ordered some goods a month ago and instantly received my tools and refund from paypal as they did not mess around when one of the items was out of stock.Someone simply promptly calls me and says "hey this is out of stock sorry.We'll ship everything else but do you want to wait 2-3 weeks for the other or just refund?" Sadly they are the only mob out there that doesnt rip you off with cable rodders, lube, gattic lid lifters etc. (I must be at the board level by now).Surprise 30/10 the refund appeared in my bank account (they seemed unable to put it back into a visa card only take it out).So after almost 3 months, I have my refund!I can only guess that it needs owner approval for any refund. They are especially good when they do the free shipping offers, when this happens they are by far the cheapest.However the problems arise when there is a refund or repair etc that is a little out of the ordinary. There really is a lot of horrible feedback about this particular company out there. I've always had a positive experience though I've only ever been to the Canberra & Penrith branches, they always know what they are talking about or someone that does and will take that extra step to help. Its such a Hazard. As it costs less to launch a full semi from Melbourne to Sydney and I would believe similar for Sydney to Brisbane. They sent me an impact driver instead of an impact wrench, I sent the driver back and had to follow up numerous times for them to send me the wrench. Pros. I was told they had heaps on the shelf at Brookvale. WebDescription. WebSydney Tools Pty Ltd was founded in 2005. I think I will just open a dispute with paypal after they receive it. The government should probably brush up on their websites, According to this, you are entitled to a refund if major fault like stops working www.accc.gov.auWhen you have a major problem with a product, you have the right to ask for your choice of a replacement or refundThis one might be a little vague, business could offer a repair if it could be fixed in reasonable time it doesnt do what you asked for and cant easily be fixed within a reasonable time, You can go to the manufacturer too if you wanted, so that would be one option You can approach the manufacturer or importer directly, however, you will only be entitled to recover costs from them, and this states you can purchase an item for your business since it cost less than $100k worth more than $100,000 purely for business use, According to this, www.qld.gov.auI would say ACCC trumps QLD Gov Consumer guarantees for goods do not apply to: goods you normally use for your business, According to this, LegalVisionConsumer guarantees under the ACL apply to B2B transactions, commonly where such transactions are under $40,000, I guess one big issue with tools is proving that one did not exceed its limits (not sure you can exceed the limits of an impact driver though, over heat the motor maybe). When I did, they were the cheapest. Orders have always been within 1 day to 2 weeks depending of where it was coming from in the country etc. I bought an item for around $200 a couple of days ago and because i paid with CC (and I guess because Im a new customer) I was flagged for their fraud prevention process which means my order is held up until I can confirm the amounts taken from my account. (they have had $4-5K from me todate).

Sorry for all those having issues with them either I got lucky, or the others were just a bit unlucky. Add me to the list of people regretting not reading through this thread earlier. Ordered a combo of tools which never arrived past the stated delivery timeframe. Very nicely stacked rows and organised place, just like ALDI.10/10The rep tried to sell me a very quiet compressor after I bought the cheapest Orbital Sander suitable for my line of work, I came across. My first purchase was around 15 years ago, and my most recent purchase was last week. Maybe Im being unreasonable here but personally it annoys me when businesses only tell you that processing/shipping may be held up for a fraud verification process after you have clicked purchase and they have taken your cash. He didnt have to tell me about the promotion, and I never wouldve found out about it. Only store credit.